How to response to provisioning tickets

1.Initial reply
2.open ticket to in progress
3.addProduct name
4.Add a ticket to the atlas
Click on sync Solus servers then select your server like hostingguru.in then click on tickets enter
ticket number.
5.Add server logins in the atlas
6.Add in Trello
Sent mail to the client for any pre requirement before starting the task.
Send mail from supprt.serverguy.com and add ​ support@serverguy.com​ and client mail id
Download client files and database
https://atlas.serverguy.com
https://panel.serverguy.com/admincp/
https://trello.com
https://support.serverguy.com

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