ERROR: Connection dropped by IMAP server. Query: SELECT “INBOX” – Knowledgebase


ERROR: Connection dropped by IMAP server. Query: SELECT “INBOX”

If you get the following error while trying to connect to your webmail client:

ERROR: Connection dropped by IMAP server. Query: SELECT “INBOX”

Solution –


The exact error message could be obtained by using below command – 
tail – f /var/log/maillog

“Error: broken sync positions in index file /home/user/mail/domainname.com/user/dovecot.index” and “Warning: fscking index file /home/user/mail/domainname.com/user/dovecot.index”

Cause: It may be because of the dovecot indexes are corrupted.


1. Delete all files named “dovecot” in the path “/home/user/mail/domainname.com/user” using 
rm -f dovecot* 
OR 
2. You can simply rename the dovecot.index page as  : mv dovecot.index dovecot.index_bk


Try to access the email that had the error, should have returned to normal.

Also Read

Powered by WHMCompleteSolution

Leave a Comment

Your email address will not be published. Required fields are marked *

Open chat